Course curriculum

    1. Introduction to the course

    1. What is conflict?

    2. Underlying issues that contribute to conflict

    3. Constructive conflict vs destructive conflict

    4. Understanding personality types

    1. The 5 main conflict responses

    2. Negotiation in conflict

    3. How to create win-win solutions

    1. How communication can prevent conflict

    2. Techniques to promote "active listening"

    3. Non-violent communication

    4. Common communication mistakes

    5. Questioning techniques to clarify misunderstandings

    1. How emotional intelligence contributes to conflict management

    2. Emotional self-regulation

    1. Conflicts with aggressive or uncooperative people

    2. Managing conflicts with authority figures

About this course

  • €125,00
  • 21 lessons
  • 1 hour of video content

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