Course curriculum

    1. Why is the customer NOT always right?

    1. What is the wheel?

    2. The "marketing mix"

    3. Collecting and responding to feedback

    4. Why is continuous improvement vital?

    1. The statistics

    1. The SSE Framework

    2. The role of emotional intelligence

    1. Concern

    2. Connect

    3. Conclude

    1. Documenting the process

    2. Implementing improvements

    3. The benefits to the business

    4. Conclusion

About this course

  • €125,00
  • 16 lessons
  • 1 hour of video content

Discover your potential, starting today

Enroll today